Premium and Pro Puzzle Service Agreement

This Service Agreement (“Agreement”) is hereby entered into between any legal entity or individual (“Customer”) who pays for the Premium Puzzle or Pro Puzzle Services (“Service”) and the I’m a Puzzle website (“Provider”) legally represented by its sole owner Bruno Marotta.

The Provider provides online puzzle video games available through its website under the URL address “” (“Website”).

The Provider agrees to provide the Customer an special online puzzle game inside the Website as described in this Service Agreement upon due payment.

Service Description

The Premium Puzzle and the Pro Puzzle are online puzzle video games created in the Website by the Customer from a digital picture chosen by the Customer. It can be played via an Internet browser by any individual (“Player”) via the Puzzle URL address (“Puzzle Link”).

Premium Puzzle Service Description

The Premium Puzzle distinguishes itself from the free puzzles through the following features:

  • No advertisement, partner banners, or links are displayed neither before the game start (loading page) nor when the game ends (game over page).
  • All the game helpers are disabled (e.g.: display the picture preview, display a translucent picture on the game board, automatically solve the entire puzzle of parts of it, display numbers indicating the placement of the pieces, etc.).
  • Embedding the Premium Puzzle in a third-party website via the iframe HTML tag is allowed.

The Provider might still display advertisements on all the other pages and sections of the Website. Therefore, if a Premium Puzzle player decides to navigate through the Website after finishing a game, he/she will see third-party advertisements and this doesn’t constitute an infringement of this Agreement.

Pro Puzzle Service Description

The Pro Puzzle distinguishes itself from the free puzzles through the following features:

  • All players have to sign in or enter a name before starting the game.
  • The Customer has access to additional game information from all the games played via the Puzzle Link.

Premium+Pro Puzzle Service Description

The Premium+Pro Puzzle is a puzzle which has both Premium and Pro Puzzle features as described above.

Online Sharing through Third Party Services

The Customer might share the Puzzle Link through third party websites, blogs, or social media (“Third Party Services”). When sharing the Puzzle Link through Third Party Services the Customer shall continue to comply with all provisions of this Agreement.

It is the Customer’s sole responsibility to check and comply with the terms of services from the Third Party Services and to the laws and regulations applicable to the usage and sharing of the Puzzle Link.

Service Availability (SLA)

During the Term of this Agreement, the Provider commits to maintain at least 99.5% monthly uptime.

The Provider is entitled to upgrade or update the Website, carry out maintenance work, and troubleshooting measures at any time, as long as the essential functionalities of the Service and its availability are not affected.

The Service shall only be deemed as unavailable if (i) essential functions cannot be used and (ii) this cannot be attributed to (a) troubleshooting measures, (b) faults or failures caused by third-party providers such as Internet Hosting providers or (c) circumstances beyond the direct sphere of influence of the Provider such as local or global Internet unavailability or force majeure.

The Customer must inform the Provider immediately about faults or failures.

Web Browser Compatibility

The Provider guarantees that the Service will work without major flaws on the following Web Browsers:

BrowserBrowser VersionOperational Systems
Chrome79 or newerAndroid, Chrome OS, iOS, Macintosh, Windows
Edge79 or newerWindows
Firefox72 or newerWindows
Safari13 or neweriOS, Macintosh
Samsung Internet12 or newerAndroid

The Provider doesn’t guarantee that the iframe embedded Service will run without faults on browsers running on iOS operational system.

Other Customer Obligations

The Customer must provide all the data necessary for the creation of the Puzzle.

The Customer complies with and acknowledges that the “I’m a Puzzle Terms and Conditions of Use”, available at the URL, applies to this Agreement.

The Customer is responsible for all the use and safeguard of tokens or credentials issued by the Provider or third-party providers authorized by the Provider to access the Customer’s account and to create and manage the Puzzle.

The Customer will promptly notify the Provider of any unauthorized access to the Customer’s account. The Customer authorizes the Provider to take any action (including deactivating or blocking compromised accounts) as the Provider may deem appropriate in its sole discretion.

The Customer is responsible for the safeguard and protection of the Players data accessed through the Provider Website. The Customer is obliged to comply to the respective data protection laws and rules from each individual country.

Term and Termination

This Agreement comes into force on the day when the Customer redeems a Premium Puzzle or Pro Puzzle credit and lasts for sixty (60) days. After the termination, all the special features will be automatically disabled and the puzzle game will work as a regular free puzzle.

If the Customer decides to terminate the current Agreement without prior notification or violates any terms of this Agreement, no reimbursement will be made.

Warranties and Disclaimers

The Provider must correct defects as soon as possible on economically reasonable terms. Defects are corrected at the discretion of the Provider.
The Customer shall support the Provider as reasonably required to remedy a defect. Otherwise, Provider is insofar released from its warranty obligations. Insignificant deviations or reductions in value and defects that cannot be reproduced do not constitute defects.

The Provider will take reasonable endeavors to protect the Puzzle, but it cannot guarantee that it is completely safe against hacking or cheating. The provider takes no responsibility for malicious usage of the services by other users, including fraudulent scores.

The Provider takes no responsibility for stolen, redistributed or misused Puzzle Link or user data.

The Provider doesn’t apply any filtering or moderation in the data entered in the website by the Customer or the Players. The provider takes no responsibility for personal damage or insults caused by the data provided by the Customer or the Players.

The above provisions along with the SLA constitute the Provider’s entire warranty obligations concerning this Agreement.

Limitations and Exclusions of Liability

The Provider shall only be liable for damage or losses resulting from gross negligence or wrongful intent.

The Provider (together with all indemnified parties) maximum aggregate liability arising from or related to the Service or otherwise arising under this Agreement shall not exceed the fees paid by Customer to Provider for the Service in the 12 months preceding the incident giving rise to liability.

The Provider (together with all indemnified parties) has no liability arising out of or related to the Agreement for any lost profits, revenues, goodwill, or indirect, special, incidental, consequential, cover, business interruption or punitive damages.

To the extent a disclaimer, limitation, or exclusion of liabilities is not enforceable by mandatory applicable law, Provider liability is limited and excluded to the greatest extent allowed by such applicable law.


The Provider might change the version of this Agreement. The revised Agreement applies to puzzles redeemed from the date of its publication. By redeeming a puzzle the Customer agrees with the latest Agreement version.

The current publication date is October 27, 2020.